Disclosure Guide

Statement of Disclosure

Important information about the financial adviser services offered by Nityai Financial Services Ltd.

This document should be read carefully.

This document provides important information. The document outlines the financial adviser services offered by Nityai Financial Services Ltd and helps you choose the service that best fits your requirements.

Who We Are

Nityai Financial Services Limited (trading as NFS Secure Dreams) is a licensed Financial Advice Provider and is responsible for the advice provided.

We provide personalised mortgage and personal insurance advice, maintaining strong relationships with reputable lenders and insurers to deliver tailored financial solutions for our clients.

Licensing Information

Financial Advice Provider (FAP): Nityai Financial Services Limited, Trading Name: NFS Secure Dreams

Company FSP Number: FSP1012157

Financial Adviser: Nitin Bhalla

Adviser FSPR Number: FSP774052

Nature and Scope of Advice

We provide financial advice regarding mortgages and personal insurance products.

  • Mortgages & Lending: Residential mortgages, commercial business lending, loans including reverse mortgages, refinance and refixes, asset finance, and construction loans. More lenders may be added from time to time.
  • Personal Insurance: Life insurance, critical illness and trauma, total and permanent disability insurance, mortgage repayment cover, income protection insurance, redundancy cover, travel insurance, parents booster medical insurance, and change of servicing adviser on an existing insurance policy.

Products and Providers We Advise On

Mortgage

  • Banks: ANZ, SBS, Co-operative Bank, Heartland Bank
  • Non-Banks: Liberty Financial, Pepper Money, Avanti Finance, Welcome Ltd, Capital, Prospa, Unity, Cressida Capital

Insurance

  • Insurer: AIA, NIB, Unimed (Accuro), Partners Life, Fidelity Life

We work with you to recommend tailored mortgage and insurance solutions that fit your needs and budget. Please note that if you hold an existing policy or loan with a provider we do not have an agency relationship with, we may be unable to provide advice or recommendations on that specific product.

Out of Scope

We do not provide advice on:

  • Investments, tax matters, and legal advice

How We Get Paid (Commissions & Incentives)

We may receive commissions and incentives from lenders and insurers as follows:

  • Mortgages / Lending: Lenders may pay us an upfront commission, based on a percentage of the loan amount, upon settlement. In some cases, an ongoing trail commission may be paid while the loan remains active. Upfront commissions generally range between 0.50% and 0.85% of the loan amount, and trail commissions may be up to 0.20% per annum, depending on the lender.
  • Personal Insurance: Insurers pay an initial commission upon policy issuance and an ongoing service commission for maintaining the policy. Insurance commissions vary depending on the insurer and product type and typically range from 0% to 230% of the annual premium.
  • Non-Cash Incentives: From time to time, lenders and insurers may provide non-cash benefits such as training, industry events, or hospitality.

Conflicts of Interest

Nityai Financial Services Limited (trading as NFS Secure Dreams) is committed to transparency and delivering high-quality financial advice. We are dedicated to ensuring that the advice we provide is impartial, client-focused, and designed to achieve positive outcomes for you.

  • Disclosure of conflicts: We disclose any actual or potential conflicts of interest that may influence, or be perceived to influence, the advice we provide.
  • How conflicts are managed: We follow a structured advice process that focuses on understanding your needs and recommending solutions that are suitable for your personal circumstances. Your interests are always prioritised.
  • Client awareness and consent: Where a conflict arises, we will clearly explain the nature of the conflict and how it is managed. We will only proceed once we have received your written acceptance.
  • Conflicts Register: We maintain a Conflicts Register, which records identified conflicts and the actions taken to manage or mitigate them. This register is regularly reviewed and kept up to date.

To protect your interests, we follow a structured advice process and ensure that all recommendations are tailored to your individual needs, goals, and personal circumstances.

Duties and Obligations

Under the Financial Markets Conduct Act 2013, we must:

  • Act in your best interests
  • Exercise care, diligence, and skill
  • Maintain professional standards and ethical behaviour
  • Any advice provided from this needs analysis is only as accurate as the information you provide. It is important that you supply complete and correct details when requested by your adviser.
  • If relevant information is not provided, there is a risk that the advice given may not fully suit your needs or circumstances. If you are unsure why certain information is required, please ask your adviser for clarification.
  • If any recommendation results in replacing an existing policy, the cancellation of that policy remains the responsibility of the client.

Privacy Statement

  1. We collect personal information as part of your needs analysis and treat it as strictly confidential. This information is stored securely in accordance with the Privacy Act 2020.
  2. You have the right to access your personal information and request corrections at any time. We have processes in place to respond to these requests.
  3. Your information may be used by Nityai Financial Services Limited (trading as NFS Secure Dreams) and authorised team members to provide advice and services to you. It may also be shared, where necessary, with:
    • Product or service providers to implement recommendations
    • Compliance advisers, regulators, assessors, or claims investigators
    • Other professionals such as lawyers, accountants, mortgage advisers, or financial planners, only when required and with your approval or request
    • Where you hold insurance policies through us, insurers may provide us with ongoing policy information to assist with reviews and maintenance. You may also request this information at any time while your policy is active.
    • If your information is obtained from a third party, we will notify you of the details collected, the purpose of use, and your rights to access and correction, as required under the Privacy Act 2020.
    • Your information is securely held by Nityai Financial Services Limited (NFS Secure Dreams) and stored in our secure third-party CRM system.

Complaints Process

If you have any concerns about the financial advice or service provided, please contact us as soon as possible so we can address the matter promptly. You can reach our internal complaints service by phone or email. Please include the subject line: "Complaint - Your Name" and clearly outline your concern and the outcome you are seeking.

Contact: Nitin Bhalla
Phone: 022 224 3647
Email: NitinBhalla@nityai.co.nz

Our Process

  • Acknowledgement: We aim to acknowledge your complaint within 24 hours.
  • Recording: Your complaint will be logged in our internal Complaints Register.
  • Discussion: We may contact you or arrange a meeting to better understand your concerns.
  • Response: We aim to provide a written response within 2 working days of receiving your complaint.
  • External Dispute Resolution: If we are unable to resolve your complaint, you may refer it to our external dispute resolution scheme, Financial Services Complaints Limited (FSCL). This is an independent and free service that helps resolve complaints.

External Dispute Resolution Contact Details

Contact Details

Nitin Bhalla
Financial Adviser
Nityai Financial Services Limited
(Trading as NFS Secure Dreams)
Address: 118A Pooks Road, Ranui, Auckland 0612
Ph.no - 022 224 3647
Email: NitinBhalla@nityai.co.nz
Website: www.nityai.co.nz